Spare Parts Operation Recovery
Our customer's client is specialized in telecommunication equipment. For the spareparts operation of these companies, this meant a worldwide integration of all supply chain processes. The enormous complexity and volume growth created a situation in the GDC characterized by:
- Backlog on inbound
- Backlog on the outbound department ( the export backlog was 60.000 shipping units)
- A service level drop of below 50%
- Stock accuracy below 90%
- Lack of warehouse capacity, which resulted in the rent of 5 additional warehouses.
Assignment
The assignment for the interim recovery manager was to stabilize the operational processes and to improve the overall performance.
Approach
The following steps have been taken:
- Implementation of new operational processes
- Integration of the different warehouses
- Organize processes on the existing volumes
- Organize processes to integrate the various product flows
- Implementation of effective reports:
- Operational dashboard
- Export monitoring tool
- Problem issue report
- Management productivity tool
- Implementation of an integrated order flow management system for the export office department.
- Implementation of a WMS for export shipments.
- The development of a blueprint for the operation of a new warehouse
Results achieved
98%
Service Level
nil
Backlog Inbound
nil
Backlog Outbound
99%
Stock Accuracy