Our client is a top 10 player in transport and logistics services. At one of the locations, logistics services are provided for a fashion customer. It concerns online and retail logistics.
The implementation of the activities for this customer is proceeding at such a rapid pace that various logistics processes are lagging behind, backlogs arise and the customer cannot be offered the desired and promised service. This creates friction between service provider and customer.
WeY has been asked to take charge of the various departments and to bring them to the desired logistics service level.
Our approach has been:
Identify the logistical challenges of each department
Meeting with the customer and determine their wishes
Discuss with the client which level of service one can and must deliver
Redesign departments and processes
Train / coach managers