Implementation 'Pick by Voice'

Innovative 3PL player

Our instructing party is one of the major global players in the 3PL market where innovation plays a crucial role in the company. In its role as program manager from one of the global Innovation Centers, WeY has supervised the further roll-out of innovations.


The goal of our instructing party in 2018 was to get a total of 74 sites 'live' on 'Pick by Voice' in the warehouse order collection process. In addition, the assignment was to stimulate other innovations, such as drones, cleaning- and wrapping robots.


The initiation and realization of the different implementations was made possible by an intensive collaboration with responsible colleagues from the different global regions. The various suppliers who carried out the actual implementations were also involved.


The challenges included:

  • Adoption of new unknown technology in different countries
  • Timely availability of required hardware (equipment) on the sites (customs, etc.)
  • Limited availability of local colleagues
  • Timely decision-making of national management on business cases and investments; also in relation to volatile currency developments.


At the end of December 2018, 59 implementations were completed. Due to the extreme December demands (Christmas, Black Friday), it was decided not to implement deployments in the last weeks of the year. The remaining implementations will be completed in January and February 2019.

In 2019, our instructing party will communicate more about the successes of these innovations and also include the experiences of the employees. This also provides further insight into the potential qualitative improvements.

Results achieved